FAQ

  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • How do I change the 802.11 mode on my router? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Comment installer ma camera MyDlink Read Answer
  • How to check the mac address of my camera ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
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  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • My camera is not detected. Read Answer
  • How to update the firmware ? Read Answer
  • The app has no sound. Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • IT_HOWTO_Reset_Mydlink_Password_DCS-5222L Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer
  • How do I cancel my subscription? (for iOS users) Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I add a camera in D-ViewCam v3.x? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer