FAQ

  • The app has no sound. Read Answer
  • How do I update my device's firmware manually? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • $name Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I register for a mydlink account? Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • My camera is not detected. Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I reset my D Link IP camera back to factory default settings Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • The image is out of focus. Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How do I change the administrator password on my router? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer