FAQ

  • My mydlink-enabled product is "Offline". Read Answer
  • How to access MyDlink 1st gen Portal in Edge ? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I update my device's firmware manually? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I configure my cameras network settings Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How to setup the DCS-935L Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I change the administrator password on my router? Read Answer
  • Why can’t the installation wizard on the CD find my network connected camera? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • Onde posso encontrar a aplicação mydlink™ Home? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • The app has no sound. Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How to update the firmware ? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • How do I create a new Omna account in order to enjoy live viewing remotely with the Omna app? Read Answer
  • What devices does the mydlink app support ? Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • My camera is not detected. Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • How do I setup the D ViewCam Mobile app with my D Link NVR Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How can I configure the camera’s settings? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer