FAQ

  • Surveillance cameras : how to choose ? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I update my device's firmware manually? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • Onde posso encontrar a aplicação mydlink™ Home? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
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  • How do I watch cloud recorded videos? Read Answer
  • How to check the mac address of my camera ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How to setup the DCS-935L Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I change the administrator password on my router? Read Answer
  • Why can’t the installation wizard on the CD find my network connected camera? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer