What can I do if my smart plug is not working properly

If your smart plug is not functioning as expected, please try the following troubleshooting steps:

 

  1. Re-set up the smart plug: Press and hold the power/reset button on the smart plug until the LED turns solid red, then release. Once the LED starts blinking orange, the smart plug has been reset to factory settings and is ready for pairing again.

  2. Check your Wi-Fi and Internet connection:
  • Ensure your router is connected to the Internet.
  • Make sure your router’s Wi-Fi is turned on.
  • Confirm that the smart plug is within range of your Wi-Fi network.
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