FAQ
- What can I do if I don’t receive the password reset email for my D-Link account after clicking “Forgot Password”? Read Answer
- Can I associate Geofencing with multiple mobile devices and what happens when they enter or exist a designated area? Read Answer
- What is Quality of Service (QoS) and how do I configure QoS on my D-Link router? Read Answer
- Why should I reboot my device periodically? Read Answer
- How many Mesh extenders can I add to my Mesh router’s Wi-Fi network? Read Answer
- How do I add another AQUILA PRO AI router to my AQUILA PRO AI Mesh network? Read Answer
- How can I test SW-A1 to make sure it is working properly? Read Answer
- How do I set up my D-Link router with a WAN connection type other than DHCP and PPPoE? Read Answer
- Can multiple people access the same D-Link account to manage my D-Link devices remotely? Read Answer
- What can I do if the Parental Control feature is not working? Read Answer
- What can I do if my smart plug is not working properly Read Answer
- How do I get alerts when a water leak is detected by SW-A11KT? Read Answer
- What is an unmanaged device and what should I do when there is an unmanaged device in the AQUILA PRO AI app? Read Answer
- What is AI Traffic Optimizer and how will it optimize my network? Read Answer
- What can I do if Wi-Fi is connected but it says no Internet? Read Answer
- What can I do if I cannot find my wireless network or cannot connect to the wireless network? Read Answer
- How do I enable automatic firmware updates on my AQUILA PRO AI router? Read Answer
- What can I do if my D-Link Mesh extender is not showing up on the app? Read Answer
- How do I log in to my D-Link router's web interface from computers? Read Answer
- What can I do if I can’t set up my D-Link range extender to extend my Wi-Fi network? Read Answer
- What is Secure DNS and how do I enable a DNS over HTTPS service on my router? Read Answer
- What is Smart Connect and how do I enable or disable it on my D-Link router? Read Answer
- What is MLO and how does it work on my Wi-Fi 7 router? Read Answer
- How do I block a client device from accessing my home network? Read Answer
- How do I manually update the firmware on my D-Link router? Read Answer
- Why am I unable to install my whole home Mesh system in extender mode? Read Answer
- How do I add or manage multiple associated mobile devices for Geofencing? Read Answer
- What is Guest Wi-Fi and how do I set up a Guest Wi-Fi network using the AQUILA PRO AI app? Read Answer
- What is 6 GHz and what are the benefits of the 6 GHz wireless band? Read Answer
- Why does the AQUILA PRO AI app require location permission? Read Answer
- How do I replace the batteries in the SW-A2 sensor? Read Answer
- If I change the account password on a trusted device, will I be asked for two-factor authentication again? Read Answer
- Will SW-A2 operate when submerged in water? Read Answer
- What can I do if I can’t receive push notifications from the AQUILA PRO AI app? Read Answer
- What is the Power Overload feature on my smart plug, and how can I configure it? Read Answer
- How do I reset my AQUILA PRO AI routers to the factory settings? Read Answer
- Why can't my client device detect the 6 GHz wireless band of my Wi-Fi 7 router? Read Answer
- How do I check the signal strength of the wireless backhaul connection? Read Answer
- Is the 160MHz bandwidth over 5Ghz available by default on my D-Link Wi-Fi 6 router? Read Answer
- Will the smart plug return to its previous on/off state after a power outage? Read Answer