FAQ

  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How to access MyDlink 1st gen Portal in Edge ? Read Answer
  • How to check the mac address of my camera ? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I register for a mydlink account? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • My camera is not detected. Read Answer
  • How to update the firmware ? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • Why does the LED not light up? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • Kje lahko najdem aplikacijo mydlink™ Home? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • What will happen to my recordings if I cancel my subscription? Read Answer
  • How do I access my Wi-Fi camera remotely ? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I change the administrator password on my router? Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How to setup the DCS-935L Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I set up the Omna 180 Cam HD for motion detection events? Read Answer
  • What should I do if my camera is not detected by the mydlink Baby app? Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer