If your are unable to download file from ShareCenter, please check that:

1. Make sure no files are bigger than 2GB.

2. Try download a file smaller than 1MB again. If you're still unable to download the file, please check again:

• Ensure you have at least 256K of bandwidth.

• Make sure your device is not being blocked by a firewall or an anti-virus program.

Note: It is not recommended to download a file greater than 50MB to avoid file transfer fail due to network instability.