FAQ

  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • What is the default IP address of the Camera? Read Answer
  • My camera is not detected. Read Answer
  • How to update the firmware ? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • Can I share my video with other people? Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • $name Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • The image is out of focus. Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I register for a mydlink account? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I set an administrator (admin) password on my DCS-2330L? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • What is the mydlink app ? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer