FAQ

  • Surveillance cameras : how to choose ? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • Hvor finder jeg mydlink™ Home-app'en? Read Answer
  • $name Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • Where are my videos stored? Read Answer
  • How do I configure my cameras network settings Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • How do I register for a mydlink account? Read Answer
  • Why can’t I find my Favorites in the new mydlink app ? Read Answer
  • Can videos be downloaded from the cloud to the SD card of my cameras? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • How do I change my Cloud Camera's Night Mode settings? Read Answer
  • How do I cancel my subscription? (for iOS users) Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Can I download my video clips on my mobile device? Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How to setup Motion detection ? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • What do the event icons mean? Read Answer