FAQ

  • How do I reset my mydlink account password Read Answer
  • What can I do if I forget my camera password? Read Answer
  • How do I register for a mydlink account? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How to access my DCS-6517 camera remotely? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • Can I share my video with other people? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How to access MyDlink 1st gen Portal in Edge ? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • What can I do if the wizard can NOT find NAS? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How to update the firmware ? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • The image is out of focus. Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • Why does the LED not light up? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer