FAQ

  • Where can I find the mydlink Home app? Read Answer
  • How to access MyDlink 1st gen Portal in Edge ? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How to setup Motion detection ? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I configure my cameras network settings Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I change the administrator password on my router? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How to check the mac address of my camera ? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • How do I set an administrator (admin) password on my DCS-2330L? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I configure the audio settings (speaker and microphone) on my DCS-942L? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer