FAQ

  • Surveillance cameras : how to choose ? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • My camera is not detected. Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I reset my D Link IP camera back to factory default settings Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I register for a mydlink account? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • The image is out of focus. Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How to check the mac address of my camera ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • The app has no sound. Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How to update the firmware ? Read Answer
  • How do I use the IP Installer software? Read Answer