FAQ

  • Surveillance cameras : how to choose ? Read Answer
  • How to access MyDlink 1st gen Portal in Edge ? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • The app has no sound. Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • How to setup Motion detection ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I configure my cameras network settings Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • Minimum Requirements Read Answer
  • Does cloud recording support continuous recordings or schedule recordings? Read Answer
  • How do I change the administrator password on my router? Read Answer
  • How do I watch cloud recorded videos? Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up my DCS-2802KT-EU? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • Why can't I see my camera video in D-ViewCam? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • Hvor finner jeg mydlink™ Home-appen? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I access my Wi-Fi camera remotely ? Read Answer
  • What do the event icons mean? Read Answer
  • What can I do if I have Java installation issues on Mac OS? Read Answer