FAQ

  • How do I update my device's firmware manually? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How to access MyDlink 1st gen Portal in Edge ? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • My camera is not detected. Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I register for a mydlink account? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How to update the firmware ? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How many cameras can I watch at the same time ? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer