FAQ

  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I set an administrator (admin) password on my DCS-5020L? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I find the device Hardware Version? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How to update the firmware ? Read Answer
  • How do I change the channel on my router? Read Answer
  • How to upgrade DCS-6112, DCS-6113 to Firmware Version 1.20? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up and install my DCS-5020L? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I configure my cameras network settings Read Answer
  • The video streaming is slow/stuttering. Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • The LED on the front of the Omna is lit solid red after power up, what does this indicate? Read Answer
  • The app has no sound. Read Answer
  • My camera is not detected. Read Answer
  • Recovery procedures of the cameras after bad flash firmware Read Answer
  • How do I reset my camera to factory default settings? Read Answer