FAQ

  • How to access MyDlink 1st gen Portal in Edge ? Read Answer
  • How do I turn off auto-renewing subscriptions? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How to check the mac address of my camera ? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • What is the default IP address of the Camera? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How to update the firmware ? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I update my device's firmware manually? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I change the administrator password on my router? Read Answer
  • How do I configure my cameras network settings Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • What do the event icons mean? Read Answer
  • How do I set up motion detection using the mydlink app? (For LH series) Read Answer
  • Can I download my video clips on my mobile device? Read Answer
  • Can I share my video in the cloud with other mydlink accounts? Read Answer
  • Do I need to manage cloud storage space? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • The video streaming is slow/stuttering. Read Answer
  • Does my security camera support Bluetooth ? How does it work ? Read Answer
  • Can I share my video with other people? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • Can I set up my DCS-1000 camera as a webcam on my computer? Read Answer