FAQ

  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I setup e-mail notifications for Events in D-ViewCam v3.x ? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I change the channel on my router? Read Answer
  • How do I manually upgrade the firmware on my mydlink camera Read Answer
  • Active X fails to install during my mydlink camera setup Read Answer
  • How do I register for a mydlink account? Read Answer
  • The app has no sound. Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • The LED on the front of the Omna is lit solid red after power up, what does this indicate? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I set up automation using the mydlink app ? Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • My camera has a DNS setting what is this and what should I be setting up as my DNS addresss.? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • How do I create a new Omna account in order to enjoy live viewing remotely with the Omna app? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • What devices does the mydlink app support ? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer