FAQ

  • How do I change my Cloud Router's wireless settings? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • The image is out of focus. Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I mount my DCS 942L to the wall or ceiling Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How to check the mac address of my camera ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How to update the firmware ? Read Answer
  • The app has no sound. Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • Unde pot găsi aplicaţia mydlink™ Home? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How do I change the SSID/network name of my router? Read Answer
  • Does my Wi-Fi camera support Night Vision? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer