FAQ

  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How to check the mac address of my camera ? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • My camera is not detected. Read Answer
  • How to update the firmware ? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I configure my cameras network settings Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I change the administrator password on my router? Read Answer
  • How to setup Sound detection ? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when a Sound is detected ? Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when Motion is detected ? Read Answer
  • How do I change the storage location in D-ViewCam v3.x? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • Why does the LED not light up? Read Answer