FAQ

  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • How to update the firmware ? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I configure my cameras network settings Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I set an administrator (admin) password on my DCS-2330L? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • My camera is not detected. Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What is the mydlink app ? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • How to check the mac address of my camera ? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer