Why am I unable to view the contents of my USB drive using the SharePort Mobile app?

First, check that your smartphone or tablet is wirelessly connected to the DIR-505.  Sometimes these devices switch wireless networks without notifying the user. 

Next, in the SharePort Mobile app, tap on the Gear icon in the top-right corner to access the SharePort Settings.



Ensure the User Name and Password for your DIR-505 is entered correctly (NOTE: This will be the  user name and password used to log into the DIR-505 web interface, and not the wireless name and passphrase.) 



If you are still unable to view the contents, reboot your device and open the SharePort Mobile app again.