I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup
Issue
![User-added image](http://sim.dlink.ca/images/faqs/Im_getting_error_Unable_to_add_this_device_to_your_mydlink_account_during_my_mydlink_camera_setup/step1.jpg)
Step 1: Ensure the link between the mydlink camera and the router is good. (The router must be online) and the camera must be powered on with a GREEN LED.
Step 2: Reset the mydlink camera to factory defaults:
- Locate the reset pinhole located on the back of the mydlink camera
- Press and hold the RESET button for 6-10 seconds while your camera is powered on. The LED will turn RED and the camera will reboot.
Step 3: Close and re-run the setup wizard
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