FAQ

  • How can I watch my camera’s live video without a time limit? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How to update the firmware ? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • The image is out of focus. Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How to set up wireless on my DCS-2670L? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I set an administrator (admin) password on my DCS-2330L? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • My camera is not detected. Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • How do I set up my DCS-2802KT-EU? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Where are my videos stored? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • How to check the mac address of my camera ? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • The app has no sound. Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • What do I do if I forget the Admin password for my camera? Read Answer