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FAQ

  • How do I sign in with two-factor authentication on a new mobile device? Read Answer
  • What is the maximum number of trusted devices for two-factor authentication? Read Answer
  • How do I restore my SW-A2 to factory settings? Read Answer
  • How do I restore my SW-A1 to factory settings? Read Answer
  • How do I restore my SW-A11KT/SW-A12KT water leak sensor kit to factory settings? Read Answer
  • What can I do if I receive a low-battery push notification on my SW-A2? Read Answer
  • How do I check the battery level of my SW-A2? Read Answer
  • Why can't my client device detect the 6 GHz wireless band of my Wi-Fi 7 router? Read Answer
  • What is 6 GHz and what are the benefits of the 6 GHz wireless band? Read Answer
  • What are the primary differences between 2.4 GHz, 5 GHz, and 6 GHz bands? Read Answer
  • Is 6 GHz Wi-Fi available in my region? Read Answer
  • What can I do if I can’t set up my D-Link Wi-Fi 7 router as a Mesh extender to create a Wi-Fi Mesh network? Read Answer
  • What is MLO and how does it work on my Wi-Fi 7 router? Read Answer
  • How do I configure an MLO SSID on my Wi-Fi 7 compatible devices? Read Answer
  • What is an unmanaged device and what should I do when there is an unmanaged device in the AQUILA PRO AI app? Read Answer
  • How do I set up my AQUILA PRO AI router via the Device Backup feature? Read Answer
  • How do I add another AQUILA PRO AI router to my AQUILA PRO AI Mesh network? Read Answer
  • How do I maintain backup files of my WiFi routers in the cloud? Read Answer
  • How do I set up my D-Link router with a WAN connection type other than DHCP and PPPoE? Read Answer
  • Why can't I set up my AQUILA PRO AI router with my backup files? Read Answer