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My router is rebooting,dropping connections, locking up or is not performing as it should, how do I fix this?

If your router is not performing properly (freezing, automatically rebooting, disconnecting, etc), this could be happening for a number of reasons.

Please check the following:
  1. Ensure the router is in a well ventilated area. If the router does not get adequate airflow, it could overheat
  2. Ensure the firmware is up to date
  • Firmware is the "Brains" of the router, it is the programming that tells it how to work. D-Link will release new firmware versions when bugs are reported and fixed. Upgrading the firmware may correct issues you are experiencing.
      3. Perform a factory reset on the router.
  • On the back of the router is a pinhole marked "RESET"
  • Press the button with a paperclip for 8-10 seconds and release- The light should go off and then come back up.
  • After the router finishes rebooting, you will need to re-configure your settings (Wireless and Internet)

 
If the issue still persists, please contact our technical support team at:

Canada

  • English
  • 24/7

1800-361-5265 (Option 1)

  • French
  • Monday-Friday (12:00pm-9:00pm EST)
1800-361-5265 (Option 2)



United States

  • English
  • 24/7

1877-453-5465

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