Support

Product Status - Phased Out

DVX-2000MS - Revision A

This product will be phased out on:
8/31/2010
Hardware revisions
Downloads can vary across product revisions.

Quick Links

Emulators
Version Description Date
Download 1.00
DVX-2000MS Product Emulator
7/24/2012
Additional Downloads
Version Description Date
Download Base Unit System Update - V1.00
Revision Info:    
  • Update the VoiceCenter Icon
  • Update the VoiceCenter Web Page to remove recommended D-Link Routers
  • Fixed a memory leak issue with the LED service
  • Optimized CPU utilization with certain processes
11/10/2008
Download VoiceCentre SP2
Revision Info:    
  • Service Pack 2 Phone and Gateway Firmware Upgrade
2/2/2009
Download Microsoft Response Point SP2 - V 1.0
Revision Info:
  • Microsoft Response Point 1.0 Service Pack 2
By clicking "Download", you will be redirected to Microsoft.com.
2/2/2009
Datasheets
Description Type File Size
Download PDF 0.27mb
Manuals
Description Type File Size
Download PDF 6.76mb
Quick Installation Guides
Version Description Date Type File Size
Download V 1.20
  • Win2K, WinXP, Vista 32    
  • Quick Install Guide for the DVX-2000MS
1/15/2009 PDF 3.09mb

Providing Networking Solutions and Support

 
  • Premium Services is a Technical Consultation Service
  • We Offer Support on Most Internet and Networking Issues
  • Each Consultation up to 30 Minutes in Length with Three Subscription Plans to Choose From


Available Plans

Plan A

Plan B

Plan C

One Call

Three Calls

12 Months

$32.95

$64.95

$99.99
* Up to 12 calls



Support Staff:
The Premium Services staff have many years of experience in computer or computer related fields, with degrees, training and certifications in Engineering, A+, C+ CCNA, MCSE, and D-Link Technology.

Our technicians are trained to resolve most networking problems. If it is determined that the technician cannot solve the customers problem within the first few minutes the call may be escalated to a senior technician. In certain circumstances callbacks may be made to ensure customer satisfaction.

  • Premium Services is a Technical Consultation Service
  • We Offer Support on Most Internet and Networking Issues

Consumer:
Each Consultation up to 30 Minutes in Length with Three Subscription Plans to Choose From. Services are available from 6am-10pm PST / 7 days a week.

Disclaimer: Not all issues may be resolved over the phone.


Consumer Premium Services
Leading the Industry in Pay-For-Support Services!
Contact Us: 888-814-2882

Description

The DVX-2000MS Base Unit is the heart of VoiceCenter® and runs the Microsoft® Response Point™ phone system software.

What is VoiceCenter™?
D-Link® VoiceCenter™, a Microsoft® Response Point™ phone system, is an IP-based phone system designed for small to medium-sized businesses (SMB) with support for up to 50 users. VoiceCenter provides numerous advantages over traditional PSTN (analog) phone systems while retaining the reliability of PSTN phone lines* for accepting inbound and making outbound calls. Unlike previous generations of complicated, hard-to-use IP-based products, VoiceCenter is easy to install, manage, and maintain. Rather than taking days, it only takes a short amount of time to get the phone system up and running. VoiceCenter is also portable - businesses that need to relocate offices can easily take the phone system along. In addition, while D-Link provides solid phone system hardware, the integrated Microsoft Response Point phone system software provides state-of-the-art features such as Voice-activated Dialing and Voicemail Access, Automated Attendant for routing calls, and Automatic Phone and Gateway Discovery that allows for a simplified setup process.

The Heart of Your Phone System
The DVX-2000MS PBX/Base Unit is the heart of VoiceCenter that runs the Microsoft Response Point phone system software. It is also responsible for routing all inbound/outbound calls as well as internal calls. Using the Microsoft Response Point phone system software on a networked PC, the DVX-2000MS can be configured and easily managed. In addition, the software facilitates hardware setup by providing Automatic Phone and Gateway Discovery feature that automatically detects when new IP phones or PSTN gateways are connected to a network.

Easy To Use And Install
Because the entire VoiceCenter phone system is designed with simplicity in mind, you can set up a phone and user from start to finish in minutes. To minimize time and hassle with Ethernet cabling, the VoiceCenter IP Phones (DPH-125MS) provide a pass-through Ethernet port for connecting another device such as a computer to a network. Once the hardware connection is made, you can use the Phone Setup Wizard provided by the Microsoft Response Point software to assign extensions and names that only takes a couple of steps.

The D-Link DVX-2000MS PBX/Base Unit is the heart of VoiceCenter and runs the Microsoft Response Point phone system software. With a solid, dependable hardware platform from D-Link and an easy to use, install, and manage phone system software from Microsoft, the VoiceCenter phone system is the clear choice for today’s productivity and efficiency-minded small to medium-sized business.

New SP2 features at a glance:

Even Easier to Talk to Colleagues and Customers
  • Intercom & Paging
  • Support for analog phones (FXS) and other devices
  • After hours receptionist

Better Solutions for Trained Specialists
  • VPN and multi-subnet support
  • Launch a webpage from an incoming call
  • Trunk devices

Enhanced Features
  • Improved audio robustness
  • Parked call return
  • Personal contacts can be called with specific services

Click here for your free SP2 download

* Requires a third party local (PSTN) phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider.
Technical Specifications

Phone System    

• Phone Network Integration
• PSTN Support via FXO ATA
• Automated Attendant (DTMF & Speech-based)
• User Directory
• Frequently Asked Questions
• Nicknames
• Easy Access to Live Operator
• Customizable Prompts
• Call Forwarding To External Phone Numbers-specific
• External Phone Numbers Treated as Internal Phones
• Incoming Call Direct Access (Similar To DID)
• Call Forwarding to Internal Lines
• Personal External Line Impersonation (e.g. Employee’s Cell Phones)
• PA System Integration


Voicemail    

• Built-in Voicemail System
• Voicemail-to-E-mail Forwarding
• Voicemail Retrieval over the Phone
• Approximately 1,000 Minutes of Voicemail Storage


PC Integration    

• Contacts
• Microsoft Outlook Integration
• Incoming Call Notification
• Windows Contacts / Windows Address Book Integration
• Configuration
• Easy Customization by the End-user
• Call Forwarding Rules Management
• Employee Directory


Administration    

• Seamless Self-setup & Administration
• Auto-discovery of Phones and PSTN Gateways
• Wizards for Phone and Service Configuration
• Reserve Lines for Inbound Calls
• Ongoing Operations
• System Status Monitoring
• Voice Mail Usage Summary
• System Settings Backup & Restore


Phone    

• One-button Access to Voice Commands
• Voice Dial Other Employees
• Voice Dial Personal Contacts
• Park
• Retrieve
• Transfer
• Phone Auto Discovery


Environmental    

• Operating Temperature: 32°F to 122°F
• Storage Temperature: -13°F to 131°F
• Humidity: 5% ~ 95% (Non-condensing)


Certifications    

• FCC Class A


Physical    

• Item Dimensions (WxHxD): 3.54” x 9.06” x 8.07”
• Weight: 3.5 lbs


Warranty    

• 1 Year Limited*


Ordering Information


DVX-2000MS-5
    
• VoiceCenter™ IP Phone System, 5-Phone Kit for Microsoft® Response Point™


DVX-2000MS-10    

• VoiceCenter™ IP Phone System, 10-Phone Kit for Microsoft® Response Point™


DVX-2000MS    

• VoiceCenter™ PBX/Base Unit for Microsoft® Response Point™


DVG-3104MS    

• VoiceCenter™ 4-Port PSTN Gateway for Microsoft® Response Point™


DPH-125MS    

• VoiceCenter™ IP Phone for Microsoft® Response Point™


Minimum System Requirements    

• Computer with:
• Windows Vista®** or Windows® XP SP2 Operating System
• Windows Internet Explorer® v6, Mozilla® 1.7.12 (5.0), or Firefox® 1.5 and Above (For Configuration)
• CD-ROM Drive
• Network Interface Card
• For Internet Access:
• Cable or DSL Modem
• Router
• Subscription with an Internet Service Provider (ISP)
 

Package Contents    

• DVX-2000MS PBX/Base Unit
• CD*** with:
• Software
• Product Documentation
• Power Adapter
• CAT5 Ethernet Cable
• Phone Cable


* 1-Year Limited Warranty available only in the USA and Canada.
** Computer must adhere to Microsoft’s recommended System Requirements.
*** Latest software and documentation are available at D-Link Tech Support site.
Product specifications, size, and shape are subject to change without notice, and actual product appearance may differ from that depicted herein.