Support

Product Status - Phased Out

DVG-3104MS - Revision A

This product will be phased out on:
8/31/2010
Hardware revisions
Downloads can vary across product revisions.

Quick Links

Firmware
Do NOT upgrade firmware on any D-Link product over a wireless connection. Failure of the device may result. Use only hard-wired network connections.
Version Description Date
Download V 1.02.04e
Revision Info:    

  • Service Pack 2 firmware.
  • Supports Flash Hook with DPH-125MS FW Ver. 1.14.25 and greater.
  • Supports Flash Hook with DPH-128MS FW Ver. 1.15.10 and greater.
  • Added "Voice Path Transmit Analog Gain" feature for low volume issue (default is disabled).
  • Added configurable "Disconnect Timer" from 0 to 18 seconds for IAD compatibility.
  • The upgrade package will reset unit to factory.
8/19/2009
Datasheets
Description Type File Size
Download PDF 0.22mb
Manuals
Description Type File Size
Download PDF 4.56mb
Quick Installation Guides
Version Description Date Type File Size
Download V1.20
  • Win2K, WinXP, Vista 32    
  • Quick Install Guide for the DVG-3104MS
1/15/2009 PDF 1.99mb

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Description

The DVG-3104MS is a scalable 4-Port PSTN Gateway for Microsft® Respone Point™ that enables the integration of reliable PSTN phone lines to VoiceCenter®.

What is VoiceCenter™?
D-Link® VoiceCenter™, a Microsoft® Response Point™ phone system, is an IP-based phone system designed for small to medium-sized businesses (SMB) with support for up to 50 users. VoiceCenter provides numerous advantages over traditional PSTN (analog) phone systems while retaining the reliability of PSTN phone lines* for accepting inbound and making outbound calls. Unlike previous generations of complicated, hard-to-use IP-based products, VoiceCenter is easy to install, manage, and maintain. Rather than taking days, it only takes a short amount of time to get the phone system up and running. VoiceCenter is also portable - businesses that need to relocate offices can easily take the phone system along. In addition, while D-Link provides solid phone system hardware, the integrated Microsoft Response Point phone system software provides state-of-the-art features such as Voice-activated Dialing and Voicemail Access, Automated Attendant for routing calls, and Automatic Phone and Gateway Discovery that allows for a simplified setup process.

Add More Phone Lines
The DVG-3104MS 4-Port PSTN Gateway plays a vital role in the D-Link VoiceCenter phone solution because it is responsible for bridging and routing outside PSTN lines into the VoiceCenter internal IP-based phone system. The DVG-3104MS provides four PSTN (FXO) ports for connecting up to four phone lines* and one 10/100 Ethernet port for connecting to a network. A total of up to 50 PSTN lines* can be added to a VoiceCenter phone system. Both the DVX-2000MS-5 and DVX-2000MS-10 VoiceCenter bundles include one DVG-3104MS unit for connecting PSTN lines and more lines can be added to the system without purchasing additional licenses. Simply add more DVG-3401MS Gateways as needed to support additional phone lines.

Easy To Use And Install
Because the entire VoiceCenter phone system is designed with simplicity in mind, installing additional DVG-3104MS Gateways to an existing phone system is a breeze. Once a network and new phone lines are connected to the DVG-3104MS, you can use the Microsoft Response Point software to easily add and configure new phone lines to a VoiceCenter phone system. The way the DVG-3104MS handles inbound and outbound calls is transparent to VoiceCenter users. It is virtually the same as accepting or making calls from an analog telephone.

The D-Link DVG-3104MS 4-Port PSTN Gateway enables integration of reliable PSTN phone lines to VoiceCenter, a Microsoft Response Point phone solution. With a solid, dependable hardware platform from D-Link and an easy to use, install, and manage phone system software from Microsoft, the VoiceCenter phone system is the clear choice for today’s productivity and efficiency-minded small to medium-sized business.

New SP2 features at a glance:

Even Easier to Talk to Colleagues and Customers
  • Intercom & Paging
  • Support for analog phones (FXS) and other devices
  • After hours receptionist
Better Solutions for Trained Specialists
  • VPN and multi-subnet support
  • Launch a webpage from an incoming call
  • Trunk devices
Enhanced Features
  • Improved audio robustness
  • Parked call return
  • Personal contacts can be called with specific services

Click here for your free SP2 download

* Requires a third party local (PSTN) phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider.
Technical Specifications

Key Features    

• Auto-discovery
• Auto-provisioning Ability
• Route PSTN Lines to an IP Network


Network Features    

• SIP (RFC 3261) Compliant
• 10/100Base-TX Connection
• PSTN Port: Four Analog FXO Ports
• COM Port: RJ-45 Console Port
• QoS by ToS (Type of Service)
• SNTP (Simple Network Time Protocol)


Telephone Features Supported    

• Caller ID
• Line Hunting
• VAD (Voice Activity Detection)
• CNG (Comfort Noise Generator)
• Dynamic Jitter Buffer
• Completed Voice Band Signaling Support
• Bad Frame Interpolation
• Gain/Attenuation Settings
• G.168 Echo Cancellation
• Provide Inbound and Outbound DTMF Generation/Detection between LAN and PSTN Interface


Device Management    

• Secure Web-GUI Configuration
• FTP Software Upgrade
• Remote Configuration
• RJ-45 Console


LEDs    

• Indicator for PSTN Port Status
• Power ON/OFF
• Link/ACT Status
• READY Work Status
• VoIP Status


Power    

• 5v, 4A


Environmental    

• Operating Temperature: 32°F to 122°F
• Storage Temperature: -13°F to 131°F
• Humidity: 5% ~ 95% (Non-condensing)


Certifications    

• FCC Class B
• FCC Part 68
• UL


Dimensions    

• Item (WxHxD): 6.0” x 1.5” x 9.0”
• Packaging (WxHxD): 8.3” x 3.5” x 12.0”


Weight    

• Item: 1.1 lbs
• Packaging: 3.3 lbs


Warranty    

• 1 Year Limited *


Minimum System Requirements    

• DVX-2000MS-5 or DVX-2000MS-10 VoiceCenter Phone System


Package Contents  
 

• DVG-3104MS 4-Port PSTN Gateway
• CD** with Product Documentation
• Power Adapter
• CAT5 Ethernet Cables
• Phone Cable


Ordering Information



DVG-3104MS    

• VoiceCenter™ 4-Port PSTN Gateway for Microsoft® Response Point™


DVX-2000MS-5    

• VoiceCenter™ IP Phone System, 5-Phone Kit for Microsoft® Response Point™


DVX-2000MS-10    

• VoiceCenter™ IP Phone System, 10-Phone Kit for Microsoft® Response Point™


DPH-125MS    

• VoiceCenter™ IP Phone for Microsoft® Response Point™


* 1-Year Limited Warranty available only in the USA and Canada.
** Latest software and documentation are available at http://support.dlink.com.
Product specifications, size, and shape are subject to change without notice, and actual product appearance may differ from that depicted herein.