Support

Support

Product Status - Phased Out

What does this mean?

DSM-22 - Revision A

This product will be phased out on:
5/1/2012
This product's last date of support is on:
8/1/2013
Hardware revisions
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Version Description Date
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Browser Toolbar
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 1/1/2009
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Providing Networking Solutions and Support

 
  • Premium Services is a Technical Consultation Service
  • We Offer Support on Most Internet and Networking Issues
  • Each Consultation up to 30 Minutes in Length with Three Subscription Plans to Choose From


Available Plans

Plan A

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Plan C

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12 Months

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Support Staff:
The Premium Services staff have many years of experience in computer or computer related fields, with degrees, training and certifications in Engineering, A+, C+ CCNA, MCSE, and D-Link Technology.

Our technicians are trained to resolve most networking problems. If it is determined that the technician cannot solve the customers problem within the first few minutes the call may be escalated to a senior technician. In certain circumstances callbacks may be made to ensure customer satisfaction.

  • Premium Services is a Technical Consultation Service
  • We Offer Support on Most Internet and Networking Issues

Consumer:
Each Consultation up to 30 Minutes in Length with Three Subscription Plans to Choose From. Services are available from 6am-10pm PST / 7 days a week.

Disclaimer: Not all issues may be resolved over the phone.


Consumer Premium Services
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Contact Us: 888-814-2882

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 RF

  •  Frequency range: 2.4 ghz Tx: 0 dbm during normal operation -18 dbm during pairing mode
  •  Rx: -94 dbm (250 kbps)
  •  Distance: 15 m

 

Receiver Interface

  • USB 2.0 type A male connector

 

Drivers

  •  Windows®7, Windows Vista®, Windows® XP SP 2003
  •  Mac OS X: 10.4/10.5/10.6, Intel only

 

Battery

  •  Cell type: CR2032

 

Dimensions

  •  Remote: 146 x 39 x 13 mm (5.7 x 1.5 x 0.5 inches)
  •  Receiver: 21 x 13.5 x 6 mm (0.8 x 0.5 x 0.2 inches)

 

Operating Temperature

 32 to 113 °F (0 to 45 °C)

 

Storage Temperature

  • -13 to 158 °F (-25 to 70 °C)

 

Operating Humidity

  • 10% to 90% rH non-condensing

 

Certifications

  •  FCC
  •  CE
  •  C-tick
  •  IC

Adult content may be accessible via applications and Internet sites. To block access, please configure parental controls in the settings menu. D-Link and Boxee do not guarantee access to or the availability of particular websites or Internet services. Online content subject to regional availability. Some services require a subscription for access. WPS PBC & Pin Support available via future firmware update. 24/7 Basic Installation Support is available for the Boxee Remote (DSM-22) only, for the first 30 days from date of original purchase. For Boxee software installation support, please go to http://www.boxee.tv. 1-Year Limited Warranty. Latest software and documentation are available at http://support.dlink.com. Product specifications, size, and shape are subject to change without notice, and actual product appearance may differ from that depicted on the package. See inside package for warranty details.

©2010 D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link, the D-Link logo, and the D-Link RoHS logo are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and/or other countries. Boxee and the Boxee logo are trademarks or registered trademarks of Boxee Inc. or its subsidiaries in the United States and/or other countries. Other trademarks or registered trademarks are the property of their respective owners.

Copyright © 2012 D-Link Corporation/D-Link Systems, Inc.

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