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Support

Product Status - Phased Out

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DKVM-16 - Revision A

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Providing Networking Solutions and Support

 
  • Premium Services is a Technical Consultation Service
  • We Offer Support on Most Internet and Networking Issues
  • Each Consultation up to 30 Minutes in Length with Three Subscription Plans to Choose From


Available Plans

Plan A

Plan B

Plan C

One Call

Three Calls

12 Months

$32.95

$64.95

$99.99
* Up to 12 calls


Support Staff:
The Premium Services staff have many years of experience in computer or computer related fields, with degrees, training and certifications in Engineering, A+, C+ CCNA, MCSE, and D-Link Technology.

Our technicians are trained to resolve most networking problems. If it is determined that the technician cannot solve the customers problem within the first few minutes the call may be escalated to a senior technician. In certain circumstances callbacks may be made to ensure customer satisfaction.

  • Premium Services is a Technical Consultation Service
  • We Offer Support on Most Internet and Networking Issues

Consumer:
Each Consultation up to 30 Minutes in Length with Three Subscription Plans to Choose From. Services are available from 6am-10pm PST / 7 days a week.

Disclaimer: Not all issues may be resolved over the phone.


Consumer Premium Services
Leading the Industry in Pay-For-Support Services!
Contact Us: 888-814-2882

Computer Control
  • 16

Display Indicators
  • 1 Bank LED
  • 1 Port LED

Console Connectors

Keyboard:
  • 6-pin Mini-DIN Female PS/2

Mouse:
  • 6-pin Mini-DIN Female PS/2

Monitor:
  • 15-pin HDDB Female VGA, SVGA, XGA, MultiSync

Monitor Resolution Support
  • Up to 1920 X 1440

Switching Control
  • Hot Keys
  • Push Buttons
  • On Screen Display

Switching Notification
  • Audio Beep

Scanning Interval
  • 5-99 sec

Power
  • 12V 1A AC Adapter

Dimensions
  • Length 16 in (406 mm)
  • Width 9 in (229 mm)
  • Height 3.25 in (83 mm)
  • Weight 123oz (3.5kg)

Rackmount
  • 19’’ Rackmountable. Kit Included

Cascade Port
  • 1 Daisy Chain Port to Cascade Up to 8 Server Computers

Operating Temp
  • 32ºF to 122ºF (0ºC to 50ºC)

Storage Temp
  • -4ºF to 140ºF (-20ºC to 60ºC)

Operating Humidity
  • 0% to 80% Non-Condensing

Storage Humidity
  • 0% to 80% Non-Condensing

Certifications
  • FCC, CE

Minimum Requirements

Console
  • One VGA, SVGA, or Multisync Monitor
  • One PS/2 Keyboard
  • One PS/2 Mouse

Computers
  • One VGA, SVGA, or MultiSync
  • Video Card or Port
  • One PS/2(6-pin Mini-DIN)
  • Mouse port
  • One PS/2((6-pin Mini-DIN)
  • Keyboard port

Warranty
  • 1 Year

Copyright © 2012 D-Link Corporation/D-Link Systems, Inc.

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