Support

Support

Product Status - Phased Out

What does this mean?

DES-3828P - US Revision A

This product will be phased out on:
6/1/2011
This product's last date of support is on:
6/1/2016
Hardware revisions
Downloads can vary across product revisions.
Find my revision

Quick Links

Firmware
Do NOT upgrade firmware on any D-Link product over a wireless connection. Failure of the device may result. Use only hard-wired network connections.
Version Description Date
Download 2.00 Build 30

Revision Info

  • Note: Because of the Dual configuration feature, the system settings will be cleared after the firmware is updated. It is strongly recommended that you backup the original configuration then to reload it after the upgrade.
  •  Added support for Dual configuration.
 9/13/2006
Download
Download 3.00 Build 29

Revision Info

  • Support 3-Level User Account.
  •  Support Radius Accounting for management access.
 4/19/2007
Download
Download 3.00 Build 57

Revision Info

  • Added "show access_profile config" command in the user privilege of 3-level user account to display the ACL part of current configuration.
  •  When connecting to the system’s CLI, it shows a blank screen first and will show username/password text after the user enters any key
 8/1/2007
Download
Download 4.50 Build 12

Revision Info

  • Extend the VLAN number learned by GVRP (Dynamic VLAN number) from 255 to 4K.
  •  Support VLAN batch configuration – Can create/configure/delete multiple VLAN IDs by one single command.
 9/16/2008
Download
Download 4.00 Build 55

Revision Info

  • Support for IEEE802.1v Protocol-based VLAN.
  •  Support for MLD snooping v1/v2.
 3/17/2008
Download
Additional Downloads
Version Description Date
Download 4.50

Revision Info

  • Command Line Interface (CLI) Reference manual
  •  PDF Format
 9/16/2008
Download
Download 2.00R17

Revision Info

  • D-View Module for firmware 2.00 Build 30.
 9/20/2006
Download
Download 4.50 Build 12

Revision Info

  • MIBs files v4.50 Build 12
 9/16/2008
Download
Download 4.50

Revision Info

  • User Manual for products purchased after 03/30/09 with Lifetime Warranty.
 4/2/2009
Download
Download 2010

Revision Info

  • Visio file that contains stencil images for your product.
 1/27/2010
Download
Datasheets
Description Type File Size
Download PDF 0.28mb
Download
Manuals
Description Type File Size
Download - -
Download

Providing Networking Solutions and Support

 
  • Premium Services is a Technical Consultation Service
  • We Offer Support on Most Internet and Networking Issues
  • Each Consultation up to 30 Minutes in Length with Three Subscription Plans to Choose From


Available Plans

Plan A

Plan B

Plan C

One Call

Three Calls

12 Months

$32.95

$64.95

$99.99
* Up to 12 calls


Support Staff:
The Premium Services staff have many years of experience in computer or computer related fields, with degrees, training and certifications in Engineering, A+, C+ CCNA, MCSE, and D-Link Technology.

Our technicians are trained to resolve most networking problems. If it is determined that the technician cannot solve the customers problem within the first few minutes the call may be escalated to a senior technician. In certain circumstances callbacks may be made to ensure customer satisfaction.

  • Premium Services is a Technical Consultation Service
  • We Offer Support on Most Internet and Networking Issues

Consumer:
Each Consultation up to 30 Minutes in Length with Three Subscription Plans to Choose From. Services are available from 6am-10pm PST / 7 days a week.

Disclaimer: Not all issues may be resolved over the phone.


Consumer Premium Services
Leading the Industry in Pay-For-Support Services!
Contact Us: 888-814-2882

Technical Specifications

Product Specifications

DES-3828P
  • xStack Managed 24-Port 10/100 Stackable L3 PoE Switch, 4 Gigabit Copper Ports + 2 Combo SFP

Packet Buffer
  • 32MB

MAC Address Table
  • 16K

IP Address Table
  • 4K

IP Routing
  • 128 Static/2k Hardware Routing Table

Aggregated Bandwidth
  • 12.8Gbps

Transmission Method
  • Store-and-Forward

Forwarding Rate
  • 14,880pps (10M), 148,800pps (100M), 1,488,000pps (1000M)

VLANs Support
  • Up to 4K Static, 4K Dynamic 802.1Q VLAN Groups

Priority Queues
  • 8 Queues - Strict Priority or Weight Round Robin Queue Scheduling

Classification ACLs
  • MAC Address, IPv4/v6 Address, TCP/UDP Port Number & Payload, Physical Port, DSCP, 802.1p,VLAN, Protocol Type, IPv6 Traffic Class & Flow Label

Classification QoS
  • MAC Address, IP Address, TCP/UDP Port Number, Physical Port, DSCP, ToS, IPv6

Multicast Support
  • IGMP v1/2/3, IGMP Snooping, PIM-SM, PIM-DM, DVMRP, MLD Snooping v1/v2

Jumbo Frames
  • Up to 9K

Number of IP Interfaces per VLAN
  • 64

Port Security
  • Supports 16 MAC Addresses per Port

Broadcast Storm Bandwidth Control
  • Minimum Granularity: 128pkt/s

IP-MAC-Port Binding
  • Supports 500 Entries per Device

Safeguard Engine™
  • Protect CPU from Broadcast/Multicast/Unicast Flooding

CPU Monitoring
  • Utilization via Web/CLI/SNMP, Trap/Logging Notification When Configurable Threshold Reached

Interface Options

<RJ-45
  • 10BASE-T, 100BASE-TX, & 1000BASE-T

LC
  • With Optional Standard Small Form-Factor Pluggable (SFP) Gigabit Transceivers

RPS
  • Redundant Power Supply via Optional (DPS-600)

Network Management

In Band & Out of Band
  • Telnet, CLI/Console, RMON, Web-based HTTP, SNMPv1/v2c/v3, Syslog, Port Mirroring, TFTP Client, BootP Client, DHCPClient, IEEE 802.3 Ethernet, 802.3u Fast Ethernet, 802.3ab Gigabit Ethernet, 802.3z Gigabit Ethernet, 802.1d Spanning Tree,802.1w Rapid Spanning Tree, 802.1p Priority Tags, 802.1Q VLANs (4K static/ 4K dynamic), 802.3ad Link Aggregation (32 Groups/8 ports), 802.3x Flow Control, 802.1x Port-based/MAC based control, 802.1s (Multiple Spanning Tree), 802.3af Power over Ethernet, WRED congestion control, Loopback detection, GVRP, Guest VLAN, Per port limit IP multicast address range, Web GUI Traffic Monitoring, Web MAC address Browsing, SNMP Trap on MAC Notification, DHCP Relay Option 82, DHCP Auto-configuration, Trap/Alarm/Log Severity Control, Dual Image, Dual Configuration, Port Description, Editable Login Banner, Editable System Prompt

IETF
  • RFC 1157 SNMP, RFC 1112/2236 IGMPv1/2 IGMPv3, RFC 1757/2021/2819 RMON (4 Groups), RFC 1493 Bridge MIB, RFC 1213 MIB II, RFC 793 TCP, RFC 826 ARP, RFC 854 Telnet, and DiffServ, RFC 1724 RIP v1/2, RFC 1850 OSPF1, DVMRP, RFC 2934 PIM-DM, PIM-SM1, RFC 2932 Multicast Routing, RFC 2787 VRRP, RFC 2096 IP Forwarding Table, RFC 2618/2620 RADIUS Client, RFC 2863 IF MIB, RFC 2674 802.1p MIB, RFC 2665 ether-like MIB, SSH, SSL, TACACS+, IGMPv3 MIB, RFC 2620 RADIUS Accounting Client MIB

Electrical & Emissions Summary
  • Emissions CE Class A, FCC Class A, VCCI Class A, C-Tick Class A

Power Supply 
  • AC Input: 100 - 240 VAC, 50/60 Hz Internal Universal Power Supply

Power Consumption
  • 395.2 Watts

Power Dissipation
  • 1159.2 BTU/Hr

PoE Budget
  • 370 Watts

PoE per port
  • 1-16.8 Watts (user configurable)

Safety Agency Certification

Safety

  • CSA International, CB Report

Physical and Environmental

Temperature
  • Operating: 32° to 104°F (0° to 40°C)
  • Storage: -40° to 158°F (-40° to 70° C)

Humidity
  • Operating: 10% ~ 85% RH, Non-condensing
  • Storage: 5% ~ 95% RH, Non-condensing

Physical Specifications

Dimensions (W x D x H) 
  • 17.36in x 14.53in x 1.73in (441mm x 369mm x 44mm)

Weight
  • 13.27lbs (6.02kg)

Warranty and Support Information

Warranty
  • Lifetime2

Ordering Information

DES-3828P
  • xStack Managed 24-Port 10/100 Stackable L3 PoE Switch, 4 Gigabit Copper Ports + 2 Combo SFP

DES-3828P-TAA
  • xStack Managed 24-Port 10/100 Stackable L3 PoE Switch, 4 Gigabit Copper Ports + 2 Combo SFP (TAA compliant)

1 Feature only available with firmware v4.50.B2. Available for download at support.dlink.com.

2 Lifetime warranty available only in the USA and Canada if purchased on or after March 30, 2009.  Visit www.dlink.com for warranty details.

All reference to speed are for comparison purposes only. Product Specifications, size and shape are subject to change without notice, and actual product appearance may differ from that depicted herein

Copyright © 2012 D-Link Corporation/D-Link Systems, Inc.

Select countryUS