Effective March 30, 2009, D-Link offers a lifetime hardware warranty (USA Only) on its xStack business-class network switches to further support its commitment to product quality and long-term customer confidence.
By offering this lifetime hardware warranty, D-link is continuing its tradition of over 20 years of bringing value, performance and reliability to our customers. Unlike some of D-Link's competitors, this is a true lifetime hardware warranty that is transferable to any owner of the product - not just the original owner.
The following xStack® Switches are currently available for lifetime hardware warranty if purchased on or after 3/30/2009:
| DES-3228PA |
xStack Managed 24-Port 10/100 Stackable L2 PoE Switch, 4 Gigabit Ports, 2 Combo SFP |
| DES-3526 |
xStack Managed 24-Port 10/100 Stackable L2 Switch, 2 Gigabit Ports, 2 Combo SFP |
| DES-3550 |
xStack Managed 48-Port 10/100 Stackable L2 Switch, 2 Gigabit Ports, 2 Combo SFP |
| DES-3528 |
xStack Managed 24-Port 10/100 L2+ Switch, 4 Gigabit Copper Ports, 2 Combo SFP |
| DES-3828P |
xStack Managed 24-Port 10/100 Stackable L3 PoE Switch, 4 Gigabit Ports, 2 Combo SFP |
| DGS-3426P |
xStack Managed 24-Port Gigabit L2+ PoE Switch, 4 Combo SFP, 2 10-Gig Slots |
| DGS-3427 |
xStack Managed 24-Port Gigabit L2+ Switch, 4 Combo SFP, 3 10-Gig Slots |
| DGS-3450 |
xStack Managed 48-Port Gigabit L2+ Switch, 4 Combo SFP, 2 10-Gig Slots |
| DGS-3612G |
xStack Managed 12-Port Gigabit SFP Standalone L3 Switch, 4 Combo 1000BASE-T Ports, IPv6 |
| DGS-3627 |
xStack Managed 24-Port Gigabit Stackable L3 Switch, 4 SFP Combo Ports, 2 10-Gig Slots, IPv6 |
| DGS-3627G |
xStack Managed 24-Port Gigabit SFP Stackable L3 Switch, 4 Combo 1000BASE-T Ports, 3 10-Gig Slots, IPv6 |
| DGS-3650 |
xStack Managed 48-Port Gigabit Stackable L3 Switch, 4 SFP Combo Ports, 2 10-Gig Slots, IPv6 |
| DWS-3227 |
xStack Managed 24-Port Gigabit Stackable Wireless L2+ Switch, 4 combo SFP, 3 10-Gig Slots, 10 AP License |
| DXS-3227 |
xStack Managed 24-Port Gigabit Stackable L2+ Switch, 4 combo SFP, 3 10-Gig Slots |
| DXS-3227P |
xStack Managed 24-Port Gigabit Stackable L2+ PoE Switch, 4 combo SFP, 3 10-Gig Slots |
| DXS-3250 |
xStack Managed 48-Port Gigabit Stackable L2+ Switch, 4 combo SFP, 2 10-Gig Slots |
| DXS-3250E |
xStack Managed 48-Port Gigabit L2+ Switch, 2U Form Factor, 4 combo SFP, 2 10-Gig Slots |
|
The following xStack® Switches are currently available for lifetime hardware warranty if purchased on or after 5/1/2009:
|
| DGS-3200-10 |
xStack Managed 8-Port Gigabit L2 Switch, 2 1000BASE-T/SFP Combo Ports, IPv6 |
Register your xStack switch with D-Link Now!
Lifetime hardware warranty coverage for these xStack switches
Limited lifetime hardware warranty coverage for these xStack switches
Here's how D-Link's lifetime hardware warranty beats the competition.
Based on data compiled on D-Link's xStack switches, Netgear's ProSafe switches, 3Com's managed switches and Cisco's managed switches as of 3/30/2009.
Lifetime Hardware Warranty FAQ
- What products are eligible for the lifetime hardware warranty?
The following xStack network switches are currently eligible for the lifetime hardware warranty: DES-3228PA, DES-3526, DES-3550, DES-3528, DES-3828P, DGS-3200-10, DGS-3426P, DGS-3427, DGS-3450, DGS-3612G, DGS-3627, DGS-3627G, DGS-3650, DWS-3227, DXS-3227, DXS-3227P, DXS-3250, DXS-3250E
- If I purchased one of the xStack network switches listed above before 3/30/2009, will the lifetime hardware warranty apply?
No. Please refer to the charts above for the effective dates for the lifetime hardware warranty for the listed xStack switches.
- Is this lifetime hardware warranty tied to the original owner?
Unlike some of D-Link's competitors, this is a true lifetime hardware warranty that is transferable to any owner of the product - not just the original owner.
- Does the lifetime hardware warranty include fans?
Yes, the lifetime hardware warranty includes fans.
- Does the lifetime hardware warranty include power supplies?
Yes, the lifetime hardware warranty includes both internal and external power supplies.
- Does D-Link charge a reasonable usage fee for refunds?
No, unlike some of our competitors who charge what they deem a 'reasonable usage fee', D-Link provides a full refund upon return of the old equipment.*
- Does the lifetime hardware warranty still apply if my product is EOL?
Yes, if the product is EOL, the lifetime hardware warranty still applies, if the product was originally purchased on or after 3/30/2009.
- Does the lifetime hardware warranty apply to refurbished network switches?
No, the lifetime hardware warranty does not apply to refurbished network switches.
- Does the lifetime hardware warranty apply to consumer products?
No, the lifetime hardware warranty does not apply to consumer products.
- Does the lifetime hardware warranty apply if my network switch has been modified or customized?
No, the lifetime hardware warranty does not apply to switches that have been modified or customized.
- How do I qualify for the lifetime hardware warranty?
The owner (individual, authorized reseller, or distributor) must show proof of original purchase of the xStack switch from within the 50 United States. D-Link recommends owners to
register their products to simplify the lifetime warranty claims.
Extended Business Support Services
In addition to the new lifetime hardware warranty, D-Link offers FREE 24/7 product support on its website, which includes
emulators,
knowledge bases,
FAQs and
email contact
with a technical support rep. D-Link also offers business-class phone service and has teamed with Unisys to deliver world-class hardware maintenance service programs, including 4-hour onsite support**.
With D-Link, you get custom service solutions to fit the size and complexity of your network. Lower prices on both hardware and service ensure a lower total cost of ownership (TCO).
D-Link Care Support Packages
D-Link has more than 25 years of experience supporting hardware, and our partnership with Unisys extends our capabilities. The addition of integrated Unisys support options enables ultra-rapid turnaround times for product replacement, and one of the largest geographic support footprints on the planet. As a result, you enjoy near 100% uptime wherever you do business.
You choose the coverage and response time options that fit your individual business requirements. You can protect your network for as low as $49.99 MSRP. D-Link Care Support Packages are designed for SMB to Enterprises where uptime is absolutely critical with no onsite IT staff present.
Select from the available options:
- 24 x 7 x 4 Onsite Support
- 9 x 5 x Next Business Day Onsite Support
Click here for details
Secure-Link Extended Warranty
Designed for businesses of any size, the Secure-Link Extended Warranty protects your investment in D-Link switches by extending warranty coverage beyond the term of the original manufacturer warranty. Secure-Link is perfect for companies with in-house network specialists.
Features of D-Link Secure Link:
- Extends the original product warranty to 5 years
- Next business day cross-shipped RMA (replacement delivered via mail)
Click here for details
Free 24x7 Online Self Help
- FAQs include installation, configuration, troubleshooting information and more.
- The D-Link knowledge base is an up-to-date information database that contains troubleshooting information, "how to's" and installation procedures for D-Link products.
- Product Emulators
- Registration
- Documentation and free firmware/software updates
Email and telephone support
Technical support via email and telephone is available during D-Link local business hours for questions on product features and specifications, general configuration, installation, basic troubleshooting, and usage.
To submit an email question, go to support contact, select your product from the drop down menu and complete the form.
For telephone support, refer to tech support for hours of operation and phone numbers.
With our lifetime hardware warranty and additional D-Link support services, you realize a very attractive return on investment - measurable by ease of use, minimal downtime and peace of mind. Our solutions help you save money on support, keep critical systems up and protect your networking investments. No other vendor offers comparable low-cost, reliable hardware and comprehensive service coverage.
Call your local reseller now for more info on purchasing D-Link's business support solutions
at (888)354-6574