D-Link offers professional services and product support options that help ensure small and medium-size businesses get the best fit solution for their unique environment.
In the event that a warranty service or repair is needed, D-Link warranties and extended services packages are designed to reduce downtime and extend the life of the product.
If the worst should happen to your network you need the very best support and fast. Downtime costs your business money. D-Link Assist maximises your uptime by solving technical problems quickly and effectively. Our highly-trained technicians are on standby around the clock, ensuring that award-winning support is only a phone call away.
With a choice of three affordable service offerings covering all D-Link products, you can select the package that suits you best:
D-Link Assist Gold − for comprehensive 24-hour support
D-Link Assist Gold is perfect for mission-critical environments where maximum uptime is a high priority. It guarantees four hour around-the-clock response. Cover applies 24/7 for every day of the year, including holidays.
D-Link Assist Silver − for prompt same-day assistance
D-Link Assist Silver is designed for ‘high availability’ businesses that require rapid response within regular working hours. It provides a four hour response service Monday to Friday from 8.00 am to 5.00 pm, excluding holidays.
D-Link Assist Bronze − for guaranteed response on the next business day
D-Link Assist Bronze is a highly cost-effective support solution for less critical environments. Response is guaranteed next business day Monday to Friday from 8.00 am to 5.00 pm, excluding holidays.
D-Link Assist can be purchased together with any D-Link business product. So whether you're buying switching, wireless, storage, security or IP surveillance equipment from D-Link, your peace of mind is guaranteed. D-Link Assist also offers installation and configuration services to get your new hardware working quickly and correctly.
D-Link Assist is available in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland*, France, Germany, Hungary, Republic of Ireland*, Italy*, Luxembourg*, Monaco, The Netherlands, Norway*, Poland*, Portugal*, San Marino*, Spain*, Sweden*, Switzerland*, United Kingdom and Vatican.
(*Partial service available)